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Setup · step 1 of 1

Set up Allo for Acme Restaurant.

Capture how every call should be handled — then send the setup to our onboarding team.

1

What happens when someone calls

Phone numbers on this account

2 lines · edit any to change its flow below

When someone calls the Main line

+1 (415) 555-0100

Phone menu (press 1, press 2…)
AI draft

What does the caller hear?

Options

Press→
Press→
If they don't press anything, the call goes to
If they press 1 — Reservations
Ring my team
AI draft

Whose phone should ring?

BMBryan Martin(Sales)
SLSabrina Lee(Sales)

Who picks up first?

Ring for

seconds, then go to the next step
if nobody picks up
Voicemail
AI draft

What the caller hears before leaving a message

Send the message to

We email a transcript and an audio link.

If they press 2 — Delivery
Forward to another number
AI draft

Phone number

Label (for your reference)

If they don't press anything
Ring my team
AI draft

Whose phone should ring?

BMBryan Martin(Sales)
SLSabrina Lee(Sales)

Who picks up first?

Ring for

seconds, then go to the next step
if nobody picks up
Voicemail
AI draft

What the caller hears before leaving a message

Send the message to

We email a transcript and an audio link.

2

Who works here

3 people

NameEmailMobileTeam

What the caller experiences

When someone calls the Main line (+1 (415) 555-0100):

They hear: “Welcome to Acme Restaurant. Press 1 for reservations, press 2 for delivery, or stay on the line.”

If they press 1 (Reservations):

Bryan Martin and Sabrina Lee ring at the same time for 30 seconds.

If nobody picks up:

The call goes to voicemail and a transcript is emailed to team@acme.com.

If they press 2 (Delivery):

The call is forwarded to +1 (800) 555-0199 (Answering service).

If they don't press anything:

Bryan Martin and Sabrina Lee ring at the same time for 30 seconds.

If nobody picks up:

The call goes to voicemail and a transcript is emailed to team@acme.com.

When someone calls the Reservations only (+1 (415) 555-0101):

Bryan Martin and Sabrina Lee ring at the same time for 30 seconds.

If nobody picks up:

The call goes to voicemail and a transcript is emailed to team@acme.com.

Ready to hand off

2 phone lines · 4 steps · 3 teammates

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